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Burrell Digital Printing


FAQ


A: This message comes from the Windows OS and typically means that it needs to know what to do with a .jnlp file extension. Generally when Java is installed, it should register the filetype .jnlp within the OS. Once this is done any .jnlp program will be launched by a the program javaws.exe. In the case of ROES programs, there is a launch.jnlp that needs to be run for the program to start. If this registration fails to exist, then the error above occurs.
Solutions:
1. Reinstall the latest version of Java from www.java.com. Usually this should re-register the .jnlp program type and the association will be automatic the next time a ROES program tries to start using the launch.jnlp program.
2. If you have reinstalled Java and this continues to be a problem, contact us and we will help you figure out if your version of Java has properly registered this filetype.


A: This message comes from Java. With the latest release of Java 7.51, there are tighter security parameters being enforced by the program. In order to allow this file to execute, the location where the download is occurring from must be inserted in an Exception Site List. To do this, follow these directions:
Locate the Java Control Panel (in Windows OS's this will be through the Control Panel, on Mac's, this will be found in System Preferenece).
Click on Java and select the Security tab.
Click on Edit Site List under the heading Exception Site List
Click the Add button and enter http://www.roeslaunch.com and press Add.
You will get a security warning. The location listed in warning should be the same location you just typed in. It is safe to allow this as an exception. Click continue.
Click OK a couple of times to exit from the Java Control Panel.
Now try downloading the file again. This time you should get a different security warning that gives you a couple of buttons as a choice. Choose RUN.


A: As of January 31, 2013, Apple has removed Java version 6 from the safe downloads list maintained in all Apple operating systems due to recent security flaws in Java reported over the last two weeks. This has affected banks, newspapers, and many other industries besides ours that have software based on Java. More specifically, they have pushed the allowed Java all the way up to Java version 7 update 11.
This affects all the Burrell ordering applications (Burrell Digital Printing, Burrell Press, Burrell Prints, Burrell Books – Albums, and PrintItEvents) because they all require Java to start and run. Java is a software component that has to be installed and enabled on Apple Mac Operating Systems (Microsoft Windows too, by the way) for these applications to operate. If Java can’t start, then these ordering programs won’t run.
So, how do you fix the problem?
The safest thing to do is to take some action to upgrade to Java version 7 (update 11 or later) so that your computer is still secure and the programs that need Java will have it available to run. Here are a couple of important things to know:
• Java updates newer than version 6 update 37 are no longer available for 10.6.x (Snow Leopard).
• Java updates, including version 7 update 11, are available for Mac OS X 10.7 (Lion) and 10.8 (Mountain Lion)

Here is a list of code names for the different Mac operating systems:
Release Codename (Release Date)
10.4 Tiger (April 2005)
10.5 Leopard (October 2007)
10.6 Snow Leopard (August 2009)
10.7 Lion (July 2011)
10.8 Mountain Lion (July 2012)

Try one of these methods to correct the problem:
1. Install the latest update to Java version 7 (update 11 or later). Get it at www.java.com or you may find a link in the support section of the Apple website for OS and software downloads.
2. If your system will not allow you to install Java 7 or its not available (because you are still on Mac OS 10.6.x or earlier), then upgrade your Mac OS to 10.7 or 10.8 and then get the latest update to Java version 7.
3. If you cannot upgrade to Mac OS 10.7 or 10.8 because of hardware limitations, then update your hardware and install version 10.7 or 10.8 first. Then get the latest update to Java version 7.
4. If you are not able to upgrade your Mac OS or update your hardware and you cannot run the Burrell ordering software, then contact us.


A: 1. Click the Start Menu button and in the search field, type "cmd" but do not hit the 'Enter' key.
2. Under programs a "cmd.exe" icon should appear. (the .exe file extension may not appear depending on your computers settings)
3. Right-click on "cmd.exe", choose "Run as administrator"
4. Click 'Yes' in the security dialog. (The security dialog may not appear depending on your security settings)
5. Copy and paste the following into the command window: netsh advfirewall set global StatefulFtp disable
6. Press 'Enter' on the keyboard. In the command window, You should see: "Ok." The issue will now be fixed and you will be able to submit orders through ROES once more.


A: Follow the same instructions for correcting the Java 7 launch problem above.


If after a fresh start of Burrell Digital Printing, the download may stall when trying to go back out to the web for verification of the signed propgram files. This is being caused by AVG's security application, specifically the Link Scanner module. Disabling the Link Scanner (unchecking the boxes that enable it) allows the fresh start to finish and launch properly.


1. Start Avast Free Antivirus by right-clicking on your avast icon in your system tray and choose “Open avast! user interface”
2. Click on “REAL-TIME SHIELDS”, then click on “Web Shield”, click on “Expert Settings” and click on “Exclusions”
3. Check the box labeled “Processes to exclude:”
4. Click “browse” and find the path to the file “javaw.exe” This is the ROES engine that must be excluded from Virus scans.
• If you are using Java 7, this will be the path: C:\Program Files\Java\jre7\bin\javaw.exe
• If you are using Java 6, this will be the path: C:\Program Files\Java\jre6\bin\javaw.exe
• If you are using a 64-bit version of Windows your path may be: C:\Program Files (x86)\Java\jre7\bin\javaw.exe
5. Click “OK” to apply your changes.
6. Close ROES and reopen it. Your orders should now upload as normal.


1. Right-click on the Avast icon in your system tray and choose “Open Avast User Interface”
2. Click on “FIREWALL”, then click on “Application Rules”
3. Find “Sun Microsystems, Inc” on the list of applications, and click on it.
4. Find “Java Web Start” and click on the gold icons to the right until you have all 5 lit. It should read “All Connections.”
5. Close Avast.
6. Close ROES and reopen it. Your orders should now upload as normal.


This issue began with the release of Java 7 update 5 and Windows 7 or Vista. From Windows Control Panel, open Java to get to the Java Control Panel and click Settings at the bottom of the General tab under Temporary Internet Files. Click Delete, make sure all 3 boxes are checked, and click OK to clear the Java cache (this will remove all Java applications from your system but leave the preferences and saved files intact). Once it completes, OK out back to Control Panel, then visit the lab's web site to start Burrell Digital Printing fresh from the link.


A:As long as your images look good in Photoshop they will print fine here at the lab. The polarized color is from the older MAC OS image read library and the way TIFF files are read for security. The Burrell Digital Printing program uses the MAC image library to display images. Your files are fine and will print normal.


A: We recommend downloading Burrell Digital Printing from our download link, however, if a CD is required, we do have a CD version available that will help but some parts of the program will still need to be downloaded from the web. You'll need to have a connection to the internet while launching the setup CD. To acquire this CD, please contact us by calling (800) 348-8732.


A: The amount of RAM that is allocated to Burrell Digital Printing is 512M. Remember that you need twice as much RAM as the file size. So, the largest file you may bring in to Burrell Digital Printing is about 150 MB before it locks up. RAM limits 250k so only 500MB of selected images will open at once.


A: A “Broken Pipe” error means that the connection between Burrell Digital Printing on your computer and our system has been dropped or interrupted. You may need to call your Internet Service Provider (ISP). What does “send errored” mean? A: “Send errored” means that while you were uploading to the lab your Internet connection timed out and the lab has not received your completed order.


A: If your connection timed out, then the order was likely unsuccessful. Something happened to your ISP that lost the connection. Login and go to Queued orders and resend the order. If it says that it is being used by another process, then we have an incomplete order. This must be deleted before you resend. The order will automatically delete itself if not completed within about an hour.


A: When you have completed an order it is saved for 15 days in your .Burrell folder located at C:\Documents and Settings\user name\.Burrell (.BurrellPIN).


The easiest way to view products in ROES is to open the sizes pallet window. This can be opened by selecting the “Sizes” button and selecting “Show Sizes Pallete” from the drop down menu. This action will open the Sizes Pallet window for easier viewing of products.


Adding additional pages to a book is done by clicking on the “+” buttons on either side of the page turning buttons in a book product. You must be inside the book to add pages (pages cannot be added to the cover or inside cover of a book product). Not all books allow additional pages in the products (The “+” buttons will not be active).


Guide lines shown in our product layouts are “Trim lines” this is where our cutter will approximately be cutting your finished product. Staying inside these guides will prevent objects in your image from being cut off. When building a product try to keep critical objects a minimum of an 1/8th inch from the guides in ROES. (To maximize your products accuracy, download the products bleed guide .PSD from our website).

Contact Burrell

1311 Merrillville Road
Crown Point, IN 46307
219-663-3210
800-348-8732
Fax 219-662-0915

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